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CSR cannot collect storage array logs


Article ID: 257932


Updated On:


Security Analytics


The ME4 storage arrays my indicate a hardware problem and logs will be needed.  They can be collected from either the Web UI or the command line, as root. The utility from the command line is -S.  This will produce a 5MB (or less) file. The ME4 may require ciphers that are not configured for the sftp used in You can use the GUI or update the ssh_config file with the ciphers.

While generating the CSR on a sensor using -S from the command line, there may be errors.
[[email protected] ~]# -S

Connecting to
Session Established with
Gathering Support Bundle
Connecting to powervault unit through sftp ...
Updating known hosts ...
Traceback (most recent call last):
  File "/usr/local/sbin/", line 458, in <module>


Release : 8.2.6-55530


Add the ciphers to the MAC line in /etc/ssh/ssh_config.  You will need to add "[email protected],[email protected]" to the line beginning with the keyword MAC.


MACs hmac-sha1,hmac-sha2-256,hmac-sha2-512


MACs hmac-sha1,hmac-sha2-256,hmac-sha2-512,[email protected],[email protected]

Then try the -S and the logs will be collected.  Attach them to the support case with the shipping address and contact name and number.