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CSR cannot collect storage array logs

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Article ID: 257932

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Updated On:

Products

Security Analytics

Issue/Introduction

The ME4 storage arrays my indicate a hardware problem and logs will be needed.  They can be collected from either the Web UI or the command line, as root. The utility from the command line is pv_monitor.sh -S.  This will produce a 5MB (or less) store.zip file. The ME4 may require ciphers that are not configured for the sftp used in pv_monitor.sh. You can use the GUI or update the ssh_config file with the ciphers.

While generating the CSR on a sensor using pv_monitor.sh -S from the command line, there may be errors.
 
[[email protected] ~]# pv_monitor.sh -S

Connecting to 11.38.99.12
Session Established with https://11.38.99.12
Gathering Support Bundle
Connecting to powervault unit through sftp ...
Updating known hosts ...
Traceback (most recent call last):
  File "/usr/local/sbin/powervault_monitor.py", line 458, in <module>

Environment

Release : 8.2.6-55530

Resolution

Add the ciphers to the MAC line in /etc/ssh/ssh_config.  You will need to add "[email protected],[email protected]" to the line beginning with the keyword MAC.

This

MACs hmac-sha1,hmac-sha2-256,hmac-sha2-512

Becomes

MACs hmac-sha1,hmac-sha2-256,hmac-sha2-512,[email protected],[email protected]

Then try the pv_monitor.sh -S and the logs will be collected.  Attach them to the support case with the shipping address and contact name and number.