After CAPM upgrade the console is not opening.
Article ID: 257896
Updated On:
Products
CA Performance Management - Usage and Administration
DX NetOps
Issue/Introduction
After upgrading pc console to 20.2.10 the console service fails with WARN:
from PCService.log
WARN | WrapperSimpleAppMain | 2023-01-13 20:38:15,751 | org.eclipse.jetty.xml.XmlConfiguration
| java.security.PrivilegedActionException: java.io.IOException: Failed to bind to 0.0.0.0/0.0.0.0:443
Caused by: java.net.SocketException: Permission denied
Environment
Release : 20.2, 21.2
Cause
In this case, the user had set up https for console using port 443.
You need to be root (superuser) to bind to ports under 1024.
***
During the upgrade user was asked if they wanted to change ownership of services to a non-root user, and they selected yes.
This changed the permissions on the files and who launches the service.
***
Resolution
- You can change the https port to 8443 (or any number above 1200), but this would require change to the end user’s links and shortcuts.
- In this case, we rolled back to a saved snapshot and reran the upgrade, and when prompted, we left root as the service owner.
Additional Information
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