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After CAPM upgrade the console is not opening.

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Article ID: 257896

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After upgrading pc console to 20.2.10 the console service fails with WARN:

from PCService.log

WARN  | WrapperSimpleAppMain     | 2023-01-13 20:38:15,751 | org.eclipse.jetty.xml.XmlConfiguration                     

      | java.security.PrivilegedActionException: java.io.IOException: Failed to bind to 0.0.0.0/0.0.0.0:443

Caused by: java.net.SocketException: Permission denied

Environment

Release : 20.2, 21.2

Cause

In this case, the user had set up https for console using port 443.

You need to be root (superuser) to bind to ports under 1024.

***

During the upgrade user was asked if they wanted to change ownership of services to a non-root user, and they selected yes.

This changed the permissions on the files and who launches the service.

***

Resolution

  1. You can change the https port to 8443 (or any number above 1200), but this would require change to the end user’s links and shortcuts.

 

  1. In this case, we rolled back to a saved snapshot and reran the upgrade, and when prompted, we left root as the service owner.

Additional Information

PrivilegedPorts