Searching for singular and plural in one word search in Service Point

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

How to configure Xflow/Service Point to search for singular and plural in one word search

I.e:

Searching for component will return "component" and "components".

 

 

Environment

Release : 17.3

Resolution

Implement Smart Search Fuzziness:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/manage-smart-search.html#concept.dita_23cffdb87a781d9a6fed7a3b0d0f271cf54a312b_SmartSearchwithFuzziness

 Results: