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SAP Agent cannot connect to SAP system when the Connection object is configured as "Group/Server Selection: Error while calling function module 'RFC_SYSTEM_INFO'

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Article ID: 257525

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The SAP Agent fails to connect to SAP system if the SAP Connection object is configured as "Group/Server Selection". The error message below is present in the agent's log.

 

20221202/115602.162 - U02004172 Error while calling function module 'RFC_SYSTEM_INFO'.
20221202/115602.162 - Initialization of repository destination ECP_EN100UC4_USER2 7c4832487e4872236b157b22 failed
20221202/115602.178 - U07001001 Charset used by the Agent: 'ISO-8859-15'





Environment

Release : 12.3.x, 21.0.x

Cause

Configuration issue

Resolution

Please check the C:\Windows\System32\drivers\etc\services for Windows or /etc/services file for UNIX if the service below is present. If not, please add it. The port number may differ from one SAP system to another so please ask the ABAP Administrator for the correct port number.

=======================================================

sapms<SystemID>    3601/tcp    # SAP System Message Server Port

=======================================================

 

Ex.

sapmsEC2    3601/tcp    # SAP System Message Server Port