E150010: Login failed. The EEM is down.

Products

• CA Workload Automation AE

Issue/Introduction

I’m getting the following error when trying to login to Autosys, “E150010: Login failed. The EEM is down.”. I logged into both servers that Autosys is running on and both show all services are running, however I am unable to connect to EEM using https://localhost:5250/spin/eiam on the primary server. I did stop CA-wcc-services on the primary server and after a couple minutes started CA-wcc per the instructions below, but am still getting the same error message.

https://knowledge.broadcom.com/external/article/198642/unable-to-login-into-wcc-which-gives-mes.html

Environment

Release : WCC 11.4.X

Resolution

Verify that the CA Directory process is running:

Windows

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In the Windows services, the CA Directory - itechpoz services should be running. If not, start it.

Unix

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ps -ef | grep dxserver

If the dxserver process is not running, the default directory is /opt/CA/SharedComponents/CADirectory. As the dsa user, issue the following command:

./dxserver start all

 

Verify that igateway process is running:

Windows

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In Windows services, the CA iTechnology iGateway 4.7 service should be running. If not, start it.

 

Unix

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ps -ef | grep igateway

If it is not running, the default directory to start it is /opt/CA/SharedComponents/iTechnology. As root run the following command:

S99igateway start