Installer Is Not Detecting the Correct Installation Directory

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to install an RU patch, the installer is detecting the wrong Installation Directory

Example:

This is the default directory, xFlow is installed on another location.

 

Environment

Service Management 17.x

Cause

The mdb table al_cdb_configurationparameters does not contain the correct location

Resolution

The installer reads the location from the al_cdb_configurationparameters table.

Update this table with the correct location: 

update al_cdb_configurationparameters set configvalue = 'the-right-install-path' where configkey = ' xflowanalyst.app.server.path'

where the-right-install-path is the path for the xFlow installation. For example,  D:\Program Files\xFlow