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Installer Is Not Detecting the Correct Installation Directory

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Article ID: 257493

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When trying to install an RU patch, the installer is detecting the wrong Installation Directory

Example:

This is the default directory, but the customer has installed xFlow to another location

 

Environment

Release : 17.x.x

Cause

The [al_cdb_configurationparameters] does not contain the correct location

Resolution

The installer reads the location from the [al_cdb_configurationparameters] table.

Update this table with the correct location.

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