Installer Is Not Detecting the Correct Installation Directory

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to install an RU patch, the installer is detecting the wrong Installation Directory

Example:

This is the default directory, but the customer has installed xFlow to another location

 

Environment

Release : 17.x.x

Cause

The [al_cdb_configurationparameters] does not contain the correct location

Resolution

The installer reads the location from the [al_cdb_configurationparameters] table.

Update this table with the correct location.