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CCS Application Server service will not start with error: Error 1069: The service did not start due to a logon failure

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Article ID: 257481

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Updated On:

Products

Control Compliance Suite Control Compliance Suite Control Compliance Suite Standards Server

Issue/Introduction

Product: Control Compliance Suite (CCS)

When trying to start the Application Server Service, it will not start with the following error:

Windows could not start the Symantec Application Server Service service on Local Computer

Error 1069: The service did not start due to a logon failure.

 

If you are using the Ansible scripts for installing/upgrading CCS 12.6.x, this issue might have an error similar to the following:

Start CCS Application server service with following message ("msg": "Service 'Symantec Application Server Service (AppserverService)' cannot be started due to the following error: Cannot start service AppserverService on computer '.'.",)

Environment

Release : CCS 12.5.x and CCS 12.6.x

Resolution

The CCS Service account requires that it has the 'Log on as a Service' and also 'Log on as a Batch' permission to function properly.  Add those permissions and the Application Server Service should start correctly.

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