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Uploading Certificate file types as attachments via xFlow\Service Point


Article ID: 257469


Updated On:


CA Service Management - Service Desk Manager


What configuration is required to upload certificate file types as attachments via xFlow/ServicePoint?







CA Service Desk Manager/xFlow/ServicePoint 17.3

All Supported Operating Systems


Service Management 17.3 uses Apache Tika as a third-party library to detect the MIME-Type of a file that is being uploaded.

You can obtain the MIME-Type values from the following XML file:

The following configuration change is required to allow certificate file types to be uploaded as attachments via xFlow/ServicePoint:

1.  Login to the CA Service Desk Manager (SDM) UI as an Administrator

2.  Add the following file types to ADMINISTRATION->xFlow INTERFACE->GENERAL->attachments.allowed-content-types

der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der

The setting should contain the following

.pdf:application/pdf,.txt:text/plain, .jpg:image/jpeg, .jpeg:image/jpeg, .png:image/png, .doc:application/x-tika-msoffice, .docx:application/x-tika-ooxml, .ppt:application/x-tika-msoffice, .pptx:application/x-tika-ooxml, .xls:application/x-tika-msoffice, .xlsx:application/x-tika-ooxml, .der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der

3.  Restart SDM and xFlow services

Additional Information