Uploading Certificate file types as attachments via xFlow\Service Point
Article ID: 257469
Updated On:
Products
Issue/Introduction
What configuration is required to upload certificate file types as attachments via xFlow/ServicePoint?
.der
.cer
.crt
.pfx
.p12
Environment
CA Service Desk Manager/xFlow/ServicePoint 17.3 and higher
All Supported Operating Systems
Resolution
Service Management 17.x uses Apache Tika as a third-party library to detect the MIME-Type of a file that is being uploaded.
You can obtain the MIME-Type values from the following XML file: https://github.com/apache/tika/blob/main/tika-core/src/main/resources/org/apache/tika/mime/tika-mimetypes.xml
The following configuration change is required to allow certificate file types to be uploaded as attachments via xFlow/ServicePoint:
1. Login to the CA Service Desk Manager (SDM) UI as an Administrator
2. Add the following file types to ADMINISTRATION->xFlow INTERFACE->GENERAL->attachments.allowed-content-types
der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der
The setting should contain the following
.pdf:application/pdf,.txt:text/plain, .jpg:image/jpeg, .jpeg:image/jpeg, .png:image/png, .doc:application/x-tika-msoffice, .docx:application/x-tika-ooxml, .ppt:application/x-tika-msoffice, .pptx:application/x-tika-ooxml, .xls:application/x-tika-msoffice, .xlsx:application/x-tika-ooxml, .der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der
3. Restart SDM and xFlow services
Additional Information
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