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Uploading Certificate file types as attachments via xFlow\Service Point

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Article ID: 257469

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

What configuration is required to upload certificate file types as attachments via xFlow/ServicePoint?

.der

.cer

.crt

.pfx

.p12

Environment

CA Service Desk Manager/xFlow/ServicePoint 17.3

All Supported Operating Systems

Resolution

Service Management 17.3 uses Apache Tika as a third-party library to detect the MIME-Type of a file that is being uploaded.

You can obtain the MIME-Type values from the following XML file: https://github.com/apache/tika/blob/main/tika-core/src/main/resources/org/apache/tika/mime/tika-mimetypes.xml

The following configuration change is required to allow certificate file types to be uploaded as attachments via xFlow/ServicePoint:

1.  Login to the CA Service Desk Manager (SDM) UI as an Administrator

2.  Add the following file types to ADMINISTRATION->xFlow INTERFACE->GENERAL->attachments.allowed-content-types

der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der

The setting should contain the following

.pdf:application/pdf,.txt:text/plain, .jpg:image/jpeg, .jpeg:image/jpeg, .png:image/png, .doc:application/x-tika-msoffice, .docx:application/x-tika-ooxml, .ppt:application/x-tika-msoffice, .pptx:application/x-tika-ooxml, .xls:application/x-tika-msoffice, .xlsx:application/x-tika-ooxml, .der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der

3.  Restart SDM and xFlow services

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/administer-the-xflow-interface/manage-attachments.html