Uploading Certificate file types as attachments via xFlow\Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

What configuration is required to upload certificate file types as attachments via xFlow/ServicePoint?  Possible file extensions for certificates are:  .der, .cer, .crt, .pfx, and .p12

Environment

CA Service Desk Manager/xFlow/ServicePoint 17.3 and higher

All Supported Operating Systems

Resolution

Service Management 17.x uses Apache Tika as a third-party library to detect the MIME-Type of a file that is being uploaded.

You can obtain the MIME-Type values from this XML file

The following configuration change is required to allow certificate file types to be uploaded as attachments via xFlow/ServicePoint:

1.  Login to the CA Service Desk Manager (SDM) UI as an Administrator

2.  Add the following file types to the setting under Administration tab:  >xFlow INTERFACE->GENERAL->attachments.allowed-content-types.  Append to the existing listing

der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der

The setting should contain the following (new entry highlighted)

.pdf:application/pdf, .txt:text/plain, .jpg:image/jpeg, .jpeg:image/jpeg, .png:image/png, .doc:application/x-tika-msoffice, .docx:application/x-tika-ooxml, .ppt:application/x-tika-msoffice, .pptx:application/x-tika-ooxml, .xls:application/x-tika-msoffice, .xlsx:application/x-tika-ooxml, .der:application/x-x509-cert; format=der, .cer:application/x-x509-cert; format=der, .sql:text/plain, .crt:text/plain, .pfx:application/x-x509-key; format=der, .p12:application/x-x509-key; format=der

3.  Restart SDM and xFlow services

Additional Information

Manage Attachments