In a ticket detail, it was previously possible to change the size for the summary and description fields on the Web UI.
From some point onwards, this functionality has been lost.
How can this functionality be re-established?
CA Service Desk Manager 17.x
The functionality in question is not a native feature of the CA SDM UI and therefore is unsupported.
The visible fields in the CA SDM UI do not have any native functionality to change their size. This would most likely be either a form customisation or a web browser plugin that allowed field size changes.
The CA SDM Product does not support such functionality introduced from external sources nor can the product be warranted for compatibility with the same.
Note: This question is about changing the visible field size on the SDM GUI and not the backend schema (i.e. increasing the summary or description field length to allow for more text to be stored), which is also unsupported as the schema definitions cannot be modified in this fashion.