PAM (Process Automation) has SDM (Service Desk Manager) connector installed and configured.
I can connect to SDM from PAM.
The problem is in SDM that I can't see any SRFs from PAM when trying to connect the area with the process.
Additionally, this issue has also been reported after an upgrade
Example of SOAP Error Response
Error Code: 1010
jstd.log logging from SDM will also contain:
XX/XX 15:25:06.723 [Thread-8] ERROR ItpamWorkflow 321 Error accessing ITPAM Service at: https://<ITPAM-server-name>:8443/itpam/soap2 counts of InaccessibleWSDLException.
Release : 17.3 and higher
With RU18, the setting for caextwf_endpoint now needs to include "?wsdl" to be effective.
1. Log into Service Desk Manager as an administrator
2. Go to Administration tab > Options Manager > CA IT PAM Workflow > Click on caextwf_endpoint > Edit
3. Add "?wsdl" to the end of the Option Value
ie: http://<pam server>:<tomcat_port>/itpam/soap?wsdl
5. Restart SDM services for the changes to take effect.