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What Monitoring is done in the SaaS Environments?

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Article ID: 257370

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

What does BRCM's "monitoring" look like? What is BRCM performance testing? 

Environment

Release : All Supported Releases

Resolution

Availability and Monitoring:
  • Continuous monitoring of all service components (infrastructure and application) is deployed to proactively identify any component or service trending towards failure or approaching capacity.
     
  • Best-of-breed monitoring solutions are deployed.
     
  • Supplemented with vendor-specific diagnostic tools where appropriate.
     
  • 24x7 staffed network operation centre (NOC) to analyze and respond to automated monitoring alerts.
Performance:
Service response times are analyzed and archived daily. This data is used to identify clients that require detailed performance reviews.
Upon review of performance data or notification from the client of performance concerns, Broadcom will:
  • Work with the client and perform a detailed user by user, feature by feature review to determine any areas of concern.
  • Work with the client to optimize their configuration.
  • Work with the client to identify any issues within their network or ISP.
  • Should additional infrastructure be required to meet the customer's subscription levels, Broadcom will provide as part of the service.