What Monitoring is done in the SaaS Environments?

Products

• Clarity PPM SaaS

Issue/Introduction

Details on Broadcom's service monitoring and performance testing in Clarity SAAS environments

Environment

Release : All Supported Releases

Resolution

Availability and Monitoring:

• Continuous monitoring of all service components (infrastructure and application) is deployed to proactively identify any component or service trending towards failure or approaching capacity.
• Best-of-breed monitoring solutions are deployed.
• Supplemented with vendor-specific diagnostic tools where appropriate.
• 24x7 staffed network operation centre (NOC) to analyze and respond to automated monitoring alerts.

Performance:

• Service response times are analyzed. This data is used to identify clients that require detailed performance reviews.
• Upon review of performance data or notification from the client of performance concerns, Broadcom will:
• Work with the client and perform a detailed user by user, feature by feature review to determine any areas of concern.
• Work with the client to optimize their configuration.
• Work with the client to identify any issues within their network or ISP.
• Should additional infrastructure be required to meet the customer's subscription levels, Broadcom will provide as part of the service.