CA 7 Rest API - 401 error not authorized

Products

• CA 7 Workload Automation

Issue/Introduction

Get a 401 status when attempting to use the Job Instance endpoint

We are getting Unauthorized when we try to get the jobs from the queue.

Error Message :

{

    "timestamp": 1673009769863,

    "status": 401,

    "error": "Unauthorized",

    "message": "The request to sys1.test.com:41411 was unsuccessful. Cause: 400 BAD_REQUEST \"Error sending authorization request to sys1.test.com:41411, endpoint alias: JOBINSLIST, reason: Username and/or Password information is not valid                           CA71\"",

    "path": "/ca7services/api/v1/job/instance/list"

}

Environment

Release : 12.1

Cause

Invalid username and/or password

Resolution

To use the CA 7 Rest API endpoints, you must supply your credentials in "Authtorize" popup. You must enter your credentials in uppercase. Renter the credentials in uppercase and execute the endpoint.