com.ca.itechnology.iclient.IclException: Unable to resolve host

Products

• CA Workload Automation AE

Issue/Introduction

 EEMTRACE.WS.SDK.log contains an error, what does this signify

ERROR 2023-01-06T02:37:36,479 [m_pollthread] [Network] setNetworkParams - exception occurred calling IclUtil setConnTimeout
com.ca.itechnology.iclient.IclException: Unable to resolve host.
        at com.ca.itechnology.iclient.IclUtil.setConnTimeout(IclUtil.java:509) ~[Safe.jar:?]
        at com.ca.eiam.poz.Network.setNetworkParams(Network.java:385) [Safe.jar:?]
        at com.ca.eiam.poz.Network.RunBatMethod(Network.java:319) [Safe.jar:?]
        at com.ca.eiam.poz.PozFactory.runMethod(PozFactory.java:2236) [Safe.jar:?]
        at com.ca.eiam.SafeCache$ThreadLoop.refreshSession(SafeCache.java:1842) [Safe.jar:?]
        at com.ca.eiam.SafeCache$ThreadLoop.run(SafeCache.java:1970) [Safe.jar:?]
Caused by: java.net.UnknownHostException: EEMServerName1.Company.Com Name or service not known
        at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:929) ~[?:1.8.0_345]
        at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1330) ~[?:1.8.0_345]
        at java.net.InetAddress.getAllByName0(InetAddress.java:1283) ~[?:1.8.0_345]
        at java.net.InetAddress.getAllByName(InetAddress.java:1199) ~[?:1.8.0_345]
        at java.net.InetAddress.getAllByName(InetAddress.java:1127) ~[?:1.8.0_345]
        at java.net.InetAddress.getByName(InetAddress.java:1077) ~[?:1.8.0_345]
        at com.ca.itechnology.iclient.IclUtil.setConnTimeout(IclUtil.java:499) ~[Safe.jar:?]
        ... 5 more

Environment

Release : 12.1

Cause

The error indicates that the Autosys Web Server was not able to connect to the EEM server that Autosys is configured with, potentially EEM server was being rebooted at the time of the error

Resolution

Make sure EEM server is available over network from the Autosys Web Server host