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Limited options in service manager dialog

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Article ID: 257319

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

After upgrading the service manager dialog (smdi or servicemanagerdialog), connecting to the same server/system's service manager from different windows servers and service manager dialogs shows just two options when right-clicking on processes - End Service and Properties.  On another server, it shows all options that should be there.  

Working:

Not working:

Environment

Release : 21.x

Cause

The service manager dialog on the system that didn't have all options was actually a much older release even though it was originally thought to have been upgraded

Resolution

Update the service manager dialog to the latest version/service pack

Attachments