Avoid running pdm_webcache for Automatic refreshing of web forms
Article ID: 25727
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
How can we avoid running pdm_webcache every time a Web form is customized/re-customized?
Environment
Release: 17.1 or higher
Component: CA Service Desk Manager
Resolution
1. Open the web.cfg file located under $NX_ROOT/bopcfg/www folder
Note: $NX_ROOT refers the ServiceDesk installation directory.
2. Find for the string "SupressHtmplCache"
3. Uncomment this by removing the Exclamation (!) mark present in front of SupressHtmplCache.
4. Restart the Service Desk Manager Services.
Additional Information
1. Suppressing the HTMPL cache may cause slow performance of the Webengine process.
2. SupressHtmplCache variable should be uncommented only for testing purpose on the Development Server. Avoid this on the Production environments.
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