PAM GUI shows more accounts than when I run the accounts report for the same target account name

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

We are auditing PAM for a certain account name. In the GUI when you search the account there are 3300+ accounts. If I run a report "Accounts" only lists 307. This is in our production environment 4.1.0.

I'm not sure what log files are needed for this, so I didn't attach anything yet.

Environment

Release : 4.x

Cause

Client had more target accounts than the "Maximum Number of Report Entries " so the report could not report all the accounts

Resolution

Raising the "Maximum Number of Report Entries " to higher than the total number of accounts resolved the issue.