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Hub in AWS is showing red in IM client

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Article ID: 257219

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have configured a hub in AWS and are trying to connect it to the primary in our on prem environment. It is showing red in IM after adding a static route, as it initially was not showing.

Environment

Release : 20.3 +

Resolution

What we found was that it was related to the communication from the laptop where IM was installed to the AWS server. We installed IM fat client on the AWS machine and are able to communicate without issues to both the primary, and the AWS hub and also able to get configs etc.