Hub in AWS is showing red in IM client
search cancel

Hub in AWS is showing red in IM client

book

Article ID: 257219

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have configured a hub in AWS and are trying to connect it to the primary in our on prem environment. It is showing red in IM after adding a static route, as it initially was not showing.

Environment

  • Release: 20.3 or higher
  • aws probe

Cause

  • network

Resolution

This issue was related to the communication from the laptop where the Infrastructure Manager (IM) was installed to the AWS server.

After installing the IM fat client on the AWS server we were able to communicate without issues to both the Primary, and the AWS hub and also able to open configs as well.