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Error applying transforms in DSM Setup

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Article ID: 257196

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

During beginning of DSM Setup, following error appears :
 
Error applying transforms. Verify that the specified transform paths are valid.
c:\users\<username>AppData\Local\Temp\...\1033.MST
 
 

Environment

Client Automation - Any versions.

Cause

This error occurs if
Transforms value found in
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\8CA584ADBCABD294B9E141AAB51695E7
does not exist under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms
 
 
Example :
Transforms value under HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\8CA584ADBCABD294B9E141AAB51695E7 is :
|C:\Users\ca_services\AppData\Local\Temp\2\{AD50CF23-6020-4761-BFB6-E1791ED9A813}\1033.MST
 
 
 
But the value C:\Users\ca_services\AppData\Local\Temp\2\{AD50CF23-6020-4761-BFB6-E1791ED9A813}\1033.MST does not exist under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms
 
The value is C:\Users\CA_SER~1\AppData\Local\Temp\2\{AD50CF23-6020-4761-BFB6-E1791ED9A813}\1033.MST
 
 
DSM Setup tries to read the value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms\C:\Users\ca_services\AppData\Local\Temp\2\{AD50CF23-6020-4761-BFB6-E1791ED9A813}\1033.MST but as this value does not exist, error "Error applying transforms" appears.

Resolution

Update the value name under
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms
 
with the name found under
 
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms
 
 
In example above, the solution is to change the name
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms\C:\Users\CA_SER~1\AppData\Local\Temp\2\{AD50CF23-6020-4761-BFB6-E1791ED9A813}\1033.MST
by
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7\Transforms\C:\Users\ca_services\AppData\Local\Temp\2\{AD50CF23-6020-4761-BFB6-E1791ED9A813}\1033.MST
 
 
Before correction :
 
 After Correction :

Additional Information

Similar problem could occur with DMPrimer upgrade

In MSI log following error is displayed :

MSI (s) (08:C4) [12:51:28:905]: Looking for secure file transform: C:\Users\ca_services\AppData\Local\Temp\2\{D2EA996B-4652-41E8-88FD-9A1E787EB86C}\1033.MST
MSI (s) (08:C4) [12:51:28:905]: Error: Failed to access database: C:\Users\ca_services\AppData\Local\Temp\2\{D2EA996B-4652-41E8-88FD-9A1E787EB86C}\1033.MST
MSI (s) (08:C4) [12:51:28:905]: Unable to create a temp copy of transform 'C:\Users\ca_services\AppData\Local\Temp\2\{D2EA996B-4652-41E8-88FD-9A1E787EB86C}\1033.MST'.
MSI (s) (08:C4) [12:51:28:905]: Note: 1: 2203 2: C:\Users\ca_services\AppData\Local\Temp\2\{D2EA996B-4652-41E8-88FD-9A1E787EB86C}\1033.MST 3: -2147287037 
DEBUG: Error 2203:  Database: C:\Users\ca_services\AppData\Local\Temp\2\{D2EA996B-4652-41E8-88FD-9A1E787EB86C}\1033.MST. Cannot open database file. System error -2147287037
1: 2203 2: C:\Users\ca_services\AppData\Local\Temp\2\{D2EA996B-4652-41E8-88FD-9A1E787EB86C}\1033.MST 3: -2147287037 
MSI (s) (08:C4) [12:51:28:905]: Note: 1: 1708 
MSI (s) (08:C4) [12:51:28:905]: Product: CA DSM DMPrimer -- Installation failed.

MSI (s) (08:C4) [12:51:28:905]: Windows Installer installed the product. Product Name: CA DSM DMPrimer. Product Version: 14.5.0.153. Product Language: 1033. Manufacturer: CA, Inc.. Installation success or error status: 1624.

 

and same solution could be applied for key

HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\133C213AA7E21E24F9130992024C20EE
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE\Transforms
 

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