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Failed to deploy ntevl v4.33 probe to some Windows robot(s)

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Article ID: 257193

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are not able to deploy the ntevl probe, and we see this error shown below in the robot controller log:

Controller: inst_file_next: Unable to append to file robot/pkg/temp/ntevl.exe.tmp

distsrv.log (loglevel 5)

Jan  5 07:29:25:656 [43816] 4 distsrv: inst_file_next return: 1
Jan  5 07:29:25:656 [43816] 0 distsrv: inst_file_next failed: error
Jan  5 07:29:25:657 [43816] 1 distsrv: Installation of section win64 failed
Jan  5 07:29:25:657 [43816] 1 distsrv: Installation to /TxxxxxxxxTH/TxxxxxxxxxxHUB7/texxxxxxxx01 failed

Environment

  • Release: UIM 20.4
  • robot v9.34
  • OS: Windows 2016
  • ntevl v4.33
  • distsrv v9.36

Cause

robot missing necessary ntevl probe package dependencies->

  • vs2017_vcredist_x64
  • vs2017_vcredist_x86

ntevl probe dependencies not currently installed on the robot system.

This is most likely the case for other servers where ntevl cannot be deployed / throws the same error.

Resolution

Once we deployed the required vs2017 packages for x64 and x86 from the Primary hub's local archive to the robot,

vs2017_vcredist_x64
vs2017_vcredist_x86

ntevl successfully deployed to the robot without error.

Please note that these dependency requirements apply to ntevl v4.32 or higher.

Navigated to the robot and opened the ntevl probe and it was working as expected.

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