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WCC ECLI fails with error "internal server error"

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Article ID: 257179

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

AutoSysCommandISponsor.log shows 
ERROR: [0x00d7b610] JSponsor: no Java Virtual Machine

Environment

Release : 11.3.6 SP8

Cause

C:\Program Files (x86)\CA\SC\iTechnology\igateway.conf file has <loadjvm> and <javahome> set to empty.

Resolution

Modify as below and then restart igateway

Open C:\Program Files (x86)\CA\SC\iTechnology\igateway.conf file and look for the following entry and update as shown below.
<JVMSettings>
        <loadjvm></loadjvm>
        <javahome></javahome>
        <!-- <Properties name="prop-1">
            <system-properties></system-properties>
        </Properties> -->
    </JVMSettings>
to

<JVMSettings>
        <loadjvm>true</loadjvm>
        <javahome>C:\Program Files (x86)\CA\SC\iTechnology\jre_cs</javahome>
        <!-- <Properties name="prop-1">
            <system-properties></system-properties>
        </Properties> -->
    </JVMSettings>