Symantec Directory : Upgrade fails with various errors
Article ID: 257138
Updated On:
Products
Issue/Introduction
Upgrading Symantec Directory Manager (or Symantec Directory itself with ./dxsetup.sh command) from version 14.1.02.16555 to 14.1.04.17620, with command "./dxmgmtuisetup.sh -dxuser ExampleUser1" fails with the following error.
============================= DXSERVER QUESTIONS ==================== ===========
/tmp/cadir_rnd####/management-ui/install/dxsetup.shlib: line 421: [: 16555: unary operator expected
Current installed version of Symantec Directory:
Version 14.1.02.16555
This setup will upgrade it to:
Version 14.1.04.17620
Do you want to upgrade it? (and/n) [and] and
Checking for existing ExampleUser1 account...
The etrdir group needs to be created.
Enter a GID for etrdir, or leave blank to accept the system default []
groupadd: group 'etrdir' already exists
DXgroupadd failed to add group etrdir. Please check.
Could not create the etrdir group
Installation finished.
#####################################
You had verified that the group already exists on the host/node since it is linked from LDAP, as well as tested with locally creating this user 'ExampleUser1' and it still fails to install/upgrade.
i.e. after creating the user locally on the node, you see the following:
Checking for existing ExampleUser1 account...
The etrdir group needs to be created.
Enter a GID for etrdir, or leave blank to accept the system default [] etrdir:3026
Please enter a valid number.
Enter a GID for etrdir, or leave blank to accept the system default [] etrdir:1001
Please enter a valid number.
Enter a GID for etrdir, or leave blank to accept the system default [] 1001
groupadd: group 'etrdir' already exists
DXgroupadd failed to add group etrdir. Please check.
Could not create the etrdir group
Next you tried to install/upgrade as a 'root' user and that also fails with different error such as:
./dxmgmtuisetup.sh -dxuser ExampleUser1
/products/cadirectory/Software/cadir14.1.04/26505715/management-ui/install
or one of its parent directories is not readable/executable
Trying /tmp/cadir_rnd####
/products/cadirectory/Software/cadir14.1.04/26505715/management-ui/install/dxprepare.shlib: line 117: /tmp/cadir_rnd####/management-ui/install/passwdtool: Permission denied
mkdir: missing operand
Try 'mkdir --help' for more information.
cannot create home directory for ExampleUser1
OR the following message:
./dxmgmtuisetup.sh -dxuser ExampleUser1
/products/cadirectory/Software/cadir14.1.04/26505715/management-ui/install
or one of its parent directories is not readable/executable
Trying /tmp/cadir_rnd####
/usr/bin/id: cannot find name for group ID 3026
/products/cadirectory/Software/cadir14.1.04/26505715/management-ui/install/dxprepare.shlib: line 117: /tmp/cadir_rnd####/management-ui/install/passwdtool: Permission denied
mkdir: missing operand
Try 'mkdir --help' for more information.
cannot create home directory for ExampleUser1
Environment
Release : 14.1
Resolution
You may have 'noexec' permission set on /tmp directory. Try removing this 'noexec' permission on /tmp and it should work as expected to install/upgrade with user 'abc001' or as a 'root' user.
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