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Maileater is not working when connecting to Zoho email account


Article ID: 257047


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Maileater fails with the following error when connecting to Zoho email account:


Failed to make connection with STARTTLS to server, port 993, trying SSL connection
ERROR  [ForkJoinPool-1-worker-13] c.c.S.m.c.JavaMailIMAPClient - Failed to connect to the Store.
javax.mail.MessagingException: PKIX path building failed: unable to find valid certification path to requested target



Release : 17.x


1. Get the Zoho certificates (2) using OpenSSL

openssl s_client -connect -showcerts -debug

Refer to the following KB article for an example and step by step:

2. Configure the CA Certificate Path to use those 2 Zoho certificates, separated by a space

3. Configure the maileater mailbox following the steps noted in the following link:

4. Restart SDM Services. This is necessary to load the certificates into the SDM keystore and for changes to take effect.