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Not able to login to the DX operational inteligence

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Article ID: 257021

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

 

We are not able to login to DOI with our LDAP user however the masteradmin user is working.

We are getting the wrong credentials error. Along with that we are getting below error in the dxi readserver pod logs.

2023-01-01 14:58:43,457 [LDAPConnectionManagerImpl,pool-24-thread-1] ERROR [] - TID[apmservices-tenants-single:1:1] Error initializing context node for ldap config:ldap://xx.x.xx.com:389/DC=ds,DC=xx,DC=com[gmoff\ldapc]DC=ds,DC=xx,DC=com[null/null]; exception stack trace:

 

 

 

Environment

DX OI : 21.3

Cause

LDAP connection failed for cohort/schema and Its seem to be a communication issue and lost the DNS Communication. Its seems to be network Issue.

Resolution

Work Around:-

==========

Name:   < FQN >
Address: xx.xx.xx.xx

Go to the Depolyement --> Edit YAML Mode and under SPEC Section add  the below :-

    hostAliases:
  - ip: "x.x.x.x"
    hostnames:
  - "xx.xx.xx.com"


Its should be added etc/host file. And you can able to login by Using the LDAP User .