Symantec VIP License Subscription (Service End Date) Account Expired Error Help Guide

Products

• VIP Service

Issue/Introduction

If the account is nearing the service-end-date: The VIP Manager portal will display an alert when the Service End Date is within 30 days of lapsing:
"Alert: Your subscription will expire in x days and service will be terminated. Please contact your VIP account representative to renew."

If the account expires: A banner indicates that the account has expired: "Your subscription has expired"

If the account expires and is deactivated: A message indicates the account is inactive: "Your VIP Account is Inactive. You are attempting to access a VIP account that has been suspended. If you have any questions about the status of this VIP account, contact your Symantec representative." 

Resolution

Immediately contact your Broadcom partner, distributor, or account manager to begin the renewal process. 

To reactivate a VIP account: Call Broadcom VIP Support to raise a high-priority case. The assigned engineer can temporarily reactivate the account if a renewal is in process. 

Note: VIP 'test' tenants won't deactivate when expired. Contact Broadcom VIP Support to align the service-end-date with your VIP production tenant once the renewal is completed.

Additional Information

• To prevent deactivation and loss-of-service, initiate the renewal process as soon as you receive the expiration email.
• No data is lost when a VIP tenant is deactivated. Full service is restored upon reactivation. 
• Request a temporary extension through your partner, distributor, or account manager if the renewal cannot be completed in time. 
• Renew service against your existing serial number to prevent it from being processed as a new order and new VIP tenant creation.
• The renewal date shown in your Broadcom support portal may take a few days to update in your VIP Manager tenant.