Symantec VIP License Subscription (Service End Date) Account Expired Error Help Guide

Products

• VIP Service

Issue/Introduction

The VIP Manager portal will display an alert banner when the Service End Date is within 30 days of lapsing:

If the account expires, an alert banner indicates the account is expired: 

 

Resolution

Immediately contact your Broadcom partner, distributor, or account manager to begin the renewal process. 

Additional Information

 

If the renewal process will extend beyond this date, a short grace period may be granted if the renewal process has been started. Immediately Contact your Broadcom partner, distributor, or account manager to request an temporary extension to prevent the VIP account from being deactivated. 

Expired VIP accounts will be deactivated if not renewed. Deactivated VIP accounts are non-functional and inaccessible to VIP administrators. 

To prevent deactivation, organizations should renew their VIP account prior to the VIP account Service End Date. 

To reactivate a VIP account, your Broadcom partner, distributor, or account manager must include a note to apply the order to your existing de-activated or expired VIP account. Otherwise, a new VIP tenant will be created and the old data is not migrated. If this happens, open a VIP support case and request the licenses to be applied to the old VIP account.

Deactivated VIP accounts and account data are at risk of permanent removal from the VIP Cloud.