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Users were unable to connect network devices using CA PAM whenever they tried to launch puTTY service it was not launching putty and no error displays

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Article ID: 256968

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Some users were unable to connect network devices using CA PAM whenever they tried to launch puTTY service it was not launching putty and no error displays

 

Environment

Release : 4.0

Cause

I checked the putty service definition, i see it points to a share folder

if we execute a cmd and "share\putty" it gives 'access denied' error message

same as i see in pam client logs.log 

In logs.log from pam client we can see 'access denied' error

Resolution

 

Issue got resolved after provided access to Putty which was placed in shared drive