Internal AV Error after CAS upgrade to 3.1.5.1 for Kaspersky AV

Products

• Content Analysis Software
• ISG Content Analysis

Issue/Introduction

Customer has experienced an issue with the AV engine after upgrade to CAS 3.1.5.1

• the files which are sent to CAS via ICAP are not scanned due to an Internal AV Error
• license was renewed
• the signatures were forced with update
• customer is using only Kaspersky AV engine
• restart of AV engine or reboot of the device has not helped

 

Environment

CAS 3.1.5.1

Cause

Internal bug for Kaspersky AV engine on CAS 3.1.5.1 (CRE-12199)

Resolution

Please upgrade to CAS 3.1.6.0

 

Workaround:

CAS > Services > AV Scanning Behavior > Kaspersky Options > Disable URL Checking