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Cannot Enable SSH access on Monitoring Point - HTTP Status Code 500

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Article ID: 256937

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Updated On:

Products

AppNeta DX NetOps

Issue/Introduction

When trying to enable SSH on monitoring point - Outlined in KB: How to enable SSH on AppNeta monitoring points

Output Status Code is 500, instead of 200

{
  "status": 500,
  "success": false,
  "result_data": null,
  "exception_data": {
    "msg": "Failed to start ssh service: Command '['systemctl', 'start', 'ssh']' returned non-zero exit status 1.",
    "http_status": 500,
    "name": "InternalError"
  }
}

Resolution

Perform monitoring point reflash may fix this issue. This will reload the monitoring point OS, keeping configuration intact:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appliance-overview/m35-mp-intro/m35-management/m35-mp-reflash-local-image_0.html

Additional Information

Please reach out to Broadcom Support if the above steps do not fix the issue.

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