search cancel

Unable to install Autosys 11.3.6 SP8 on fresh windows server with pre-installed sql DB, igateway specific error

book

Article ID: 256915

calendar_today

Updated On:

Products

CA Workload Automation AE

Issue/Introduction

I am trying to install Autosys 11.3.6 SP8 on fresh windows server with pre-installed sql DB, I am getting igateway specific error. All the required ports are open. 

18:56:27 Validating connection to CA EEM,  please wait.
18.56.37 2552 [0x000011b0] ERROR PozFactory null - PozFactory::isFailoverRequired: Could not communicate with the EEM Server, server returned with errorcode= -3
18.56.37 4569 [0x000011b0] ERROR PozFactory null - PozFactory::setFailoverHost: Error invoking Eiam::GetTime on host [XXXXC004.XXXX.com] errorcode [-3]
18.56.37 4569 [0x000011b0] ERROR PozFactory null - PozFactory::setFailoverHost: Error: iGateway is unreachable.
18.56.37 4569 [0x000011b0] ERROR PozFactory null - PozFactory::setFailover: unable to establish connection to any failover server(s)


18.56.56 CAUAJM_E_60246 Error authenticating the administrative user account "EiamAdmin":
18.56.56 [EE_AUTHFAILED Authentication Failed]
18.56.56 [ISP_ERROR_NOGATEWAY igateway not running]
18.56.56 [Authenticate Error: Unknown Error]
18.56.56 [Identity Attempted: EiamAdmin]
18.56.56 CAUAJM_E_60319 Connection to CA EEM server failed.
18.56.56 ConfiguratorImpl::~ConfiguratorImpl init/term mismatch (reference count =1). Make sure that every init has an associated term
18:56:56 Could not connect to CA EEM Server on XXXXC004.XXXX.com. Check log for errors.
18:56:56 Instance was not registered
18:56:56 *** WARNING *** Could not connect to CA EEM Server on XXXXC004.XXXX.com. Check log for errors.
18:57:17 >>> The user pressed Ok to attempt to allow install to continue.

 

Ping works fine


18.57.20 Pinging XXXXC004.XXXX.com with 32 bytes of data:
18.57.20 Reply from xxxxx : time<1ms 
18.57.20 Reply from xxxxx: time<1ms 
 
18.57.20     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
18.57.20 Approximate round trip times in milli-seconds:
18:57:20      rc=0

Environment

Release : 11.3.6

Resolution

It is a new install and EEM is not yet installed on the machine. The  EEM install was available in a separate image (common components DVD ) in 11.3.6 version. In Autosys 12.0 and 12.1 it is available in the same install image. Hence we need to install EEM first from the common components before starting the autosys install.

After installing EEM the Autosys 11.3.6 install completed fine.

For more details on installing Workload Automation AE 11.3.6 refer to the product documentation below.

Installing CA workload Automation AE