search cancel

Z/OS Agent in version V21.0.4 HF1 abend S422 - S0C4

book

Article ID: 256914

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Customer his running the Z/OS Agent 21.0.4 HF1.
Since this update was done he runs now occasionally into a new problem. 
The STC starting the agents frequently ends with a S422 - SOC4 abends.
This problem did not exist in version 21.0.3

Example of STC output

===============================================

17.18.54 S0118498  AB400A      ===== ABEND-AID =====  114
   114               JOB-UC4T     STEP-UC4T
   114               ABEND CODE=S0C4
   114               >>> NO REPORT PRODUCED BECAUSE THIS IS A DUPLICATE OF:
   114               REPORT WRITTEN TO:
   114               PDBESD.ABENDAID.REPORT.SHRDIR
   114               REPORT NUMBER: 0379634
   114                 ACCESS YOUR ABEND-AID REPORTS BY EXECUTING SYSTEM
   114                 COMMAND "AAID" FROM ANYWHERE IN ISPF.
17.18.54 S0118498  IEA995I SYMPTOM DUMP OUTPUT  115
   115             SYSTEM COMPLETION CODE=0C4  REASON CODE=00000011
   115              TIME=17.18.54  SEQ=58301  CPU=0000  ASID=00B1

.....
   116             , AND REASON CODE 00000011.
17.18.54 S0118498  IEA848I NO DUMP WAS PRODUCED FOR THIS ABEND, DUE TO SYSTEM OR INSTALLATION REQUEST
17.18.54 S0118498  IEF450I UC4T UC4T - ABEND=S422 U0000 REASON=000001A0  119
   119                     TIME=17.18.54
E-                     TOTAL TCB CPU TIME= 0.575394 TOTAL ELAPSED TIME= 827.8 SUBSYS=STC

===============================================

For the problem seems to be related to file transfer jobs, the last RUNID in the Agent log before the crash is a JOBF actually.

================================================

08.12.2022 17:18:59 Message U00012135 FT '0193101047': None of the active TLS gateways can successfully forward the file transfer. Task aborted.

================================================

The problem occurs rarely maybe every 10 days. when a huge File transfer activity takes place
For example multiple parallel running FT of big files from Z/OS Agent to Linux Agents
Linux Agents are in version 21.0.3

 

Environment

Release : 21.0.4 HF1 of the Z/OS Agent

Cause

This is a defect, for now R&D is working on it and fix will be provided in a near version of the Z/OS Agent.

The definitve root cause will be communicated in this article once the bug will be fixed.

Resolution

Workaround:

Do a rollback of the Z/OS agent to version 21.0.3.

 

Solution :

Wait the release of the Z/OS that will contain the fix and implement it.