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Unable to email incident data / scheduled reports after upgrading to DLP 16.0 with anonymous authentication

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Article ID: 256880

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Updated On:

Products

Data Loss Prevention Enterprise Suite

Issue/Introduction

When sending reports using anonymous authentication, they fail after upgrading to DLP 16.0 with error "Unable to send email. Check logs for more details"

Logs show:

06 Nov 2022 20:33:11,923- Thread: 120 FINE [javax.mail] getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle]
06 Nov 2022 20:33:11,923- Thread: 120 FINE [com.sun.mail.smtp] need username and password for authentication
06 Nov 2022 20:33:11,923- Thread: 120 FINE [com.sun.mail.smtp] protocolConnect returning false, host=smtp.myexchange.something, user=myuser, password=<null>
06 Nov 2022 20:33:11,924- Thread: 120 FINE [com.sun.mail.smtp] useEhlo true, useAuth true
06 Nov 2022 20:33:11,924- Thread: 120 FINE [com.sun.mail.smtp] trying to connect to host "smtp.myexchange.something", port 25, isSSL false
06 Nov 2022 20:33:11,925- Thread: 120 FINER [com.sun.mail.util.socket] getSocket, host smtp.myexchange.something, port 25, prefix mail.smtp, useSSL false
06 Nov 2022 20:33:11,925- Thread: 120 FINEST [com.sun.mail.util.socket] create socket: prefix mail.smtp, localaddr null, localport 0, host smtp.myexchange.something, port 25, connection timeout -1, timeout -1, socket factory null, useSSL false
06 Nov 2022 20:33:11,925- Thread: 120 FINEST [com.sun.mail.util.socket] connecting...
06 Nov 2022 20:33:11,927- Thread: 120 FINEST [com.sun.mail.util.socket] success!
06 Nov 2022 20:33:11,927- Thread: 120 FINEST [com.sun.mail.smtp.protocol] 220 smtp.myexchange.something Microsoft ESMTP MAIL Service ready at Sun, 29 Nov 2022 20:33:10 -0500
06 Nov 2022 20:33:11,928- Thread: 120 FINE [com.sun.mail.smtp] connected to host "smtp.myexchange.something", port: 25
06 Nov 2022 20:33:11,929- Thread: 120 FINEST [com.sun.mail.smtp.protocol] EHLO smtp.myexchange.something
06 Nov 2022 20:33:11,930- Thread: 120 FINEST [com.sun.mail.smtp.protocol] 250-smtp.myexchange.something Hello [1.2.3.4]
06 Nov 2022 20:33:11,930- Thread: 120 FINEST [com.sun.mail.smtp.protocol] 250-SIZE 37748736
06 Nov 2022 20:33:11,931- Thread: 120 FINEST [com.sun.mail.smtp.protocol] 250-PIPELINING
---"
06 Nov 2022 20:33:11,969- Thread: 120 FINE [com.sun.mail.smtp] Found extension "XRDST", arg ""
06 Nov 2022 20:33:11,970- Thread: 120 FINE [com.sun.mail.smtp] protocolConnect login, host=smtp.myexchange.something, user=, password=<non-null>
06 Nov 2022 20:33:11,970- Thread: 120 FINE [com.sun.mail.smtp] Attempt to authenticate using mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM XOAUTH2 
06 Nov 2022 20:33:11,970- Thread: 120 FINE [com.sun.mail.smtp] Using mechanism LOGIN
06 Nov 2022 20:33:11,971- Thread: 120 FINE [com.sun.mail.smtp] AUTH LOGIN command trace suppressed
06 Nov 2022 20:33:11,973- Thread: 120 FINE [com.sun.mail.smtp] AUTH LOGIN failed
06 Nov 2022 20:33:11,973- Thread: 120 SEVERE [com.symantec.dlp.incidentdomainservices.IncidentEmailService] Error sending incident email.javax.mail.AuthenticationFailedException: 334 VXNlcn5hbW96

 

 

 

Environment

Release : 16.0

Cause

DLP 16.0 is trying to use authentication, but none is provided as it should be using anonymous.

Resolution

Broadcom is aware of this issue and as soon the fix has a confirmed target release, we'll be updating this document.