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Symantec Installation Manager (SIM) license install error: "The license file 'xxx.slf' is not valid."

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Article ID: 256874

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Updated On:

Products

IT Management Suite Client Management Suite

Issue/Introduction

Broadcom licensing team provided a license that a customer is unable to install successfully with SIM.  The following error is returned:

The license file 'xxx.slf' is not valid.

Environment

ITMS 8.6 

Cause

The .slf license was for a product other than IT Management (ITMS)

Resolution

Symantec Installation Manager (SIM) fails with this message (The license file 'xxx.slf' is not valid) when the license is not for ITMS.  Got a valid ITMS license and SIM then correctly installed it.

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