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Inventory Task Error 2147221005

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Article ID: 256842

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Updated On:

Products

Client Management Suite IT Management Suite Inventory Solution

Issue/Introduction

After upgrading from version 8.6 RU2 to 8.6 RU3, some devices are unable to run inventory tasks. It throws an "unknown" exception.

 

 

Environment

Release: 8.6

Cause

Altiris Inventory Agent not installed.

Resolution

Ensure that the Inventory Solution installation policy is enabled.

Note that In some cases it may be enabled but not running on clients. Often this is corrected by changing the installation schedule on the installation policy from Run Once ASAP by schedule. The recommendation is to create a schedule time, with no edits (midnight, no repeat) which acts like an ASAP to install immediately once the targeted endpoints receive the policy. Add a scheduled window as a backup up, set to check once per hour and to repeat daily. As long as the target is either the default or includes the dynamic filters used in the default as a starting point of the target, the clients will fall out of the target after installing the Inventory Agent.