After upgrade UIM connector, hostname field has extra information “File:hostname”
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After upgrade UIM connector, hostname field has extra information “File:hostname”

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Article ID: 256830

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

After upgrading UIM to 20.4, and the UIM connector to 3.9.3, in the hostname field of alarm we are getting

“File:hostname”  for disk related alerts on SOI console.

 

 

Environment

Release : 4.2

Cause

The new UIM connector is using the FileUrlPath as the label for File class.

Resolution

  1. Stop "CA Catalyst Container Services".

  2. Backup existing connector policy \CatalystConnector\registry\topology\physical\<HostName>_CatalystConnector\modules\policy\nimsoftconnector_policy.xml"

  3. Edit nimsoftconnector_policy to change the Label to use DeviceDnsName

    change the FilePathUrl to DeviceDnsName


    Change from

    <Format2>
                       <Field output='Label' format='{0}' input='FilePathUrl' />
     </Format2>

     

    To

  4.   In the SOI Administration page, remove the UIM connector
  5.  Start Catalyst Container Service

    the UIM connector will automatically be added after a few minutes of starting the Catalyst Container Service.

 

Additional Information

Also, upgrade the UIM connector to version 3.9.4 

Upgrade the CA UIM Connector