After upgrade UIM connector, hostname field has extra information “File:hostname”

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

After upgrading UIM to 20.4, and the UIM connector to 3.9.3, in the hostname field of alarm we are getting

“File:hostname”  for disk related alerts on SOI console.

 

 

Environment

Release : 4.2

Cause

The new UIM connector is using the FileUrlPath as the label for File class.

Resolution

1. Stop "CA Catalyst Container Services".
   

2. Backup existing connector policy \CatalystConnector\registry\topology\physical\<HostName>_CatalystConnector\modules\policy\nimsoftconnector_policy.xml"

3. Edit nimsoftconnector_policy to change the Label to use DeviceDnsName
   
   change the FilePathUrl to DeviceDnsName
   
   Change from
   

   <Format2>
                      <Field output='Label' format='{0}' input='FilePathUrl' />
    </Format2>

    

   To
   
   

4.   In the SOI Administration page, remove the UIM connector
   
5.  Start Catalyst Container Service
   
   the UIM connector will automatically be added after a few minutes of starting the Catalyst Container Service.

 

Additional Information

Also, upgrade the UIM connector to version 3.9.5.  It can be found on the connector download page here: CA Service Operations Insight Connectors

Upgrade the CA UIM Connector