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Error while running Explore & Correlation for Top Secret Endpoint: ETA_E_1437, LDAP function ldap_search() timed out waiting

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Article ID: 256828

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Updated On:

Products

CA Identity Suite

Issue/Introduction

We are in process of building IDM r14.4 POC environment (Development) on cloud. As of now we have installed and configured IDM and now working on connecting to TSS and running E&C. We are able to successfully add / delete TSS endpoint by using our pin. However we are not able to run E&C. We see the error “: ETA_E_1437, LDAP function ldap_search() timed out waiting for a response from the directory server. Please let us know if there are any additional ports to be open.

Environment

Release : 14.x

Cause

The firewall has blocked port(s).

Resolution

Ensure that all required ports are open and are not blocked by firewalls.

Additional Information

What are the default port allocations for CA Identity Manager and associated components?