search cancel

CASB ignoring firewall content filter

book

Article ID: 256731

calendar_today

Updated On:

Products

CASB Gateway Advanced CASB Advanced Threat Protection CASB Audit CASB Gateway CASB Security Advanced CASB Security Advanced IAAS CASB Security Premium CASB Security Premium IAAS CASB Security Standard CASB Securlet IAAS CASB Securlet SAAS CASB Securlet SAAS With DLP-CDS

Issue/Introduction

When using content filtering with the firewall and the WSS Agent is installed the content filtering is ignored

Cause

License was changed from a WSS full license to a WSS CASB-Only license. 

When the change was made the licensing did not change on that backend

WSSA continued to pass all data to WSS instead of only CASB gatelet traffic.

Resolution

Due to licensing change from WSS full to WSS Casb-only the wss agent was steering all traffic instead of only CASB traffic.  Engineering needed to make a change on the backend.

Create a technical support ticket to have support help with resolution