When launching ixp Admin tool we get a fatal Error

Products

• CA Workload Automation iXP

Issue/Introduction

Hi Team,

Ixp Admin tool is showing below error for user<Firstname Lastname>(<Firstname Lastname>@domain. com) in both PRD & RLS:

Can you please help us solve this?

Environment

Release : 11.4

Resolution

So USERNAME being empty for your desktop profile is the trigger issue for iXp (reproduced below).
You might be able to trick your OS by setting that value in Windows->EnvSettings but that is probably frowned upon by your IT Admins.

I think the fact that your USERNAME is blank is an OS/Admin issue that Broadcom cannot fix;
we have provided some workarounds you can use until such time as your IT Admins can respond/correct the issue.

Possible workaround:
1. Running ixp.exe from CMD.exe run-as Administrator allowed the user to log in normally.
2. Edge continues to run iXp successfully, probably due to some additional permission Edge has on Windows.