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workflow "failed to retrieve lauch data from server" and "can't decide access type" errors after upgrade to 4.1.1 version

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Article ID: 256705

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

The client has upgraded to 4.1.1 and is no longer able to use Maximum Connection Idle Timeout (Minutes) with a value of Zero in the Global Settings.

If does this, SSH accesses that have a Password View Policy with Dual Authorization enabled will not be able to open the access even after approval.

They will get the error in PAM UI: "failed to retrieve launch data from server" and "can't decide access type".

 

 

 

Environment

Release : 4.1.1

Resolution

The only workaround we found until this Article is published on Dec/22 was to set the "Maximum Connection Idle Timeout (Minutes) to a value above zero. The maximum allowed is 2880 minutes. 
There is a internal ticket being worked to verify the issue with Engineering