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GCP Report service link is only accessible if user already has a Clarity session

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Article ID: 256637

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When we tried to click a report link from the report notification email with no browser open with Clarity session, the page navigation went to error page:

- /niku and /pm notification links work and will bring the user to the project page
- Unless there is a valid Clarity session, we do not see the report service direct link work even without SSO enabled

Environment

Release : 16.1.0

Resolution

This issue is under investigation via DE67823 - GCP is not redirecting /reportservice.

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