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Notifications failing with AwE-5123 Email error - Couldn't connect to host

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Article ID: 256588

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Notifications are failing with the below error:

ErrorMsg: AwE-5123 Email error (12/13/22, 4:11 PM) 
Details: Couldn't connect to host, port: smtp.example.value , 25; timeout 30000
{mail.smtp.writetimeout=180000, mail.smtp.port=25, [email protected], mail.smtp.timeout=180000, mail.smtp.host=smtp.example.value , mail.smtp.connectiontimeout=30000}

Environment

Release : 9.3, 9.4

Component : CA Automic Applications Manager (AM)

Resolution

SMTP parameters set in Applications Manager may be incorrect. Confirm that SMTP host and port values are correct.

Refer to your OS admin or SMTP admin to check the SMTP connection from the server where Applications Manager is installed.