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Unable to access OI


Article ID: 256539


Updated On:


DX Operational Intelligence


Multiple team members try to access OI and get a black screen as shown below.  We have tried from multiple browsers and locations with the same result.  We are able to logon and see dashboards, but not the main OI part that shows us our Services, Alarms, Inventory, etc.



Release : 22.1


Issue: For the central time zone only, in comparison of time zones with respect to DST, it seems like there is a mismatch and led to a validation failure. It eventually led to OI blank page.

Change made:  Added check for undefined so that the code does not fail when assigning the time zone.