unable to export alarms
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unable to export alarms

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Article ID: 256534

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Updated On:

Products

DX OI SaaS

Issue/Introduction

Attempting to export from a filtered all alarms view that contains about 250 alarms (opened and closed)

I get a 500 error popup.

 

Environment

Release : SAAS

Cause

While exporting both open and closed alarms, closedtime didn't exist from open alarms. Due to that API is failing to export the alarms.

Resolution

Fix: Not including the closedtimestamp for open alarms during export. Available after 12-16-22.