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UIM - Scheduled reports are not sent after upgrading the system to 20.4 CU5

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Article ID: 256525

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After upgrading the system to 20.4 CU5, you notice that scheduled reports are not being sent. The following error message may be seen: 

2022-11-15 14:09:17.711 [QuartzScheduler_Worker-4]  ERROR com.firehunter.dashboard.service.SchedulerService:runAction:196 service.SchedulerService - Action failed: [email protected]
javax.mail.AuthenticationFailedException: 334 NTLM supported

 at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:648) ~[mail-1.4.3.jar:1.4.3]
 at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:583) ~[mail-1.4.3.jar:1.4.3]
 at javax.mail.Service.connect(Service.java:291) ~[mail-1.4.3.jar:1.4.3]
 at com.firehunter.dashboard.models.scheduler.EmailAction._send(EmailAction.java:193) ~[dashboard-api-20.4.5.jar:20.4.5]
 at com.firehunter.dashboard.models.scheduler.EmailAction.send(EmailAction.java:170) ~[dashboard-api-20.4.5.jar:20.4.5]
 at com.firehunter.dashboard.models.scheduler.EmailAction.execute(EmailAction.java:76) ~[dashboard-api-20.4.5.jar:20.4.5]
 at com.firehunter.dashboard.service.SchedulerService.runAction(SchedulerService.java:186) [dashboard-api-20.4.5.jar:20.4.5]
 at com.firehunter.dashboard.service.SchedulerService.runReport(SchedulerService.java:83) [dashboard-api-20.4.5.jar:20.4.5]
 at com.firehunter.dashboard.scheduler.JobRunner.execute(JobRunner.java:46) [dashboard-api-20.4.5.jar:20.4.5]
 at org.quartz.core.JobRunShell.run(JobRunShell.java:202) [quartz-2.3.2.jar:?]
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) [quartz-2.3.2.jar:?]
2022-11-15 14:09:17.781 [QuartzScheduler_Worker-4]  ERROR com.firehunter.dashboard.service.SchedulerService:runReport:85 service.SchedulerService - Could not email scheduled dashboard report. Scheduled job name : Automated Report: Service Review - 2PM
javax.mail.AuthenticationFailedException: 334 NTLM supported

Environment

Release : 20.4 CU5

Cause

Code defect. 

Resolution

Download and install Hot Fix to your environment (ump_dashboard-20.4.5-HF).

 

Attachments

ump_dashboard-20.4.5-HF (1)_1671529265457.zip get_app