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An unexpected error has occurred when deleting a user account in DLP 16.0.

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Article ID: 256493

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

When trying to delete a user account in DLP Enforce Console, you might get the error below and unable to remove the account:

When you check the localhost log, you will see the error below:

File: Enforce\logs\tomcat\localhost.2022-12-16.log
Date: 12/16/2022 10:45:59 AM
Thread: 134
Level: ERROR
Source: org.hibernate.engine.jdbc.spi.SqlExceptionHelper
Message: ORA-02292: integrity constraint (PROTECT.USERCOLUMNPREFERENCE_FK1) violated - child record found

Environment

DLP 16.0

Cause

The issue happens only when the user has modified the Column Preferences under the incidents tab:

Resolution

This is a known issue and a fix will be provided. While the fix is under development, avoid making any change under Column Preference as shown in the screenshot above.

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