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Unable to restart "Altiris Deployment Agent" with error: [SC] StartService FAILED 1053: The service did not respond to the start or control request in a timely fashion.

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Article ID: 256477

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

When deploying the Altiris Deployment Agent through the Remote Agent Installer from the Ghost Solution Suite Console, the agent service starts and is running and is Active in the Ghost console. However, if trying to restart the Altiris Deployment Agent service on the client (or reboot the client) it fails to start with error:

[SC] StartService FAILED 1053: The service did not respond to the start or control request in a timely fashion.

I am able to redeploy through the Remote Agent Installer, but this is only a temporary fix as once the server reboots, or the service is stopped, the "Altiris Deployment Agent" service fails to start again with the above message.

In the Windows Event Viewer's Application Log the following error is seen:

"Application 'C:\Windows\explorer.exe' (pid 15288) cannot be restarted - Application SID does not match Conductor SID.."

Environment

Ghost Solution Suite 3.3 GA

Cause

Permissions issue.

Resolution

The following from Microsoft's forum provides some insight into this error:

https://answers.microsoft.com/en-us/msoffice/forum/all/common-issue-after-office-upgradation-from-old/19fb0f26-09a5-45b3-890e-b6a0eb21938f

The error "Application SID does not match Conductor SID" will be generated whenever the user account the service is being run under does not match the user account used to launch the setup instance. The term "Conductor" refers to the MSI setup engine. If the setup is executed with elevated permissions (Run As Administrator), then the SID check is bypassed.  This behavior is by design and is intended to prevent the malicious restarting of critical system services.

Other suggestions might be:

  • restart the Ghost Solution Suite server and reinstall the agent but using the "Run As Administrator" command (this could be a corrupt SID for the APPidentity)
  • verify if antivirus is contributing to this issue 

Additional Information

1176507 DLP endpoint agent upgrade causes a black screen on the computer

https://knowledge.broadcom.com/external/article/176507/dlp-endpoint-agent-upgrade-causes-a-blac.html