Error: Policy Store failed operation Save RootConfig in Policy Server

Products

• SITEMINDER
• CA Single Sign-On

Issue/Introduction

Starting the Policy Server, this one doesn't start properly and reports the error:

[7646/139694697809728][Fri Dec 16 2022 13:51:57.86][smldaputils.cpp:525][INFO][sm-Ldap-00540] Opening policy store connection to LDAP server: ' server.example.com:389 '
[7646/139694697809728][Fri Dec 16 2022 13:51:57.218][SmObjProvider.cpp:188][ERROR][sm-Server-03090] Policy store failed operation 'Save'  for object type 'RootConfig' . LDAP Error Doing LDAP RootConfig_Save in policy store: 32: No such object
[7646/139694697809728][Fri Dec 16 2022 13:51:57.221][SmObjProvider.cpp:188][ERROR][sm-Server-03090] Policy store failed operation 'Search'  for object type 'Domain' . LDAP Error Doing Domain_Search: 32: No such object

Environment

Siteminder release: 12.8.x, 12.9 
Component: Policy Server
OS: ALL 

Cause

This issue might occur if, in the smconsole, the LDAP Policy Store connection is configured, and for the Key Store, the configuration is still at the default ODBC (1).

Resolution

• In the "Policy Server Management Console":
  
  Click "Data" tab;
  Select Database : Key Store
  
  
• Make sure that the "Use Policy Store database" is checked;
  
  Click Apply;
  Click OK;
  
  
• Start the Policy Server to solve the issue;

Additional Information

1. "No such object" error when set up CA directory as policy store