Problem running initautosys.exe on new R12.x installation with multiple domains

Products

• Autosys Workload Automation

Issue/Introduction

Hello, we currently use this program in a PowerShell script to automatically start jobs.

We are currently running CA Workload Automation AE version 11.3.6.8 on a Windows 2012 Server and everything is working as expected.
We are in the process of upgrading to version 12.0.01 which is on a Windows 2019 server, however, we have been unable to get this command to work properly.
I tried running the command directly on the server in the Autosys Command Prompt.
It doesn't give me an error, however, it also doesn't start the job. If I do the same thing on the 2012 server, the job starts as expected.

Environment

Autosys 12.X

 

Cause

The client was no using multiple domains and they needed to add the TRUST ALL to autosys_secure

Resolution

in WCC we can see your ID is displayed as user123    but in the error message, we see <DOMAIN>\user123 

the domain prefix is causing the issue. 

Please add the domain prefix to the trusted domains in autosys_secure?
https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/securing/security-policy-customization/customize-security-policy-and-settings/add-trusted-windows-domains.html

Or change the settings to TRUSTALL.