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Service outage alarms don't provide enough detail.

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Article ID: 256414

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Updated On:

Products

CA Spectrum

Issue/Introduction

We're looking to enhance Service Manager alarms as they do not provide enough detail.  Is there any way to add the service impact to the alarm so we can see what other services/models are impacted?

The current alarm output in Notifier just shows:  Service is Down

Environment

Release : 21.2

Cause

Limited functionality

Resolution

The Alarm Notifier SetScript contains a variable for Service Impact that can be utilized to provide more service detail about the outage.  

 echo "ServiceImpact:          $SANM_0x12bf7"