DX NetOps Data Source missing from Manage Data Sources page

Products

• CA Performance Management
• Network Observability
• Network Flow Analysis

Issue/Introduction

After upgrading DX NetOps, NFA is missing from the Data Source Page, and as a Data Source under Administration Menu. Still seeing NFA in System Status.

The DX NetOps Network Flow Analysis (NFA) Data Source (DS) is missing from the Manage Data Source page in DX NetOps Performance Management Portal web UI.

The NFA DS is present on the System Status page. It is missing from the Administration->Data Sources->Data Sources page (Manage Data Sources). It is also missing from the Administration->Data Sources drop down for it's quick launch option.

The NFA Data Source in this scenario is set to Disabled.

 The Portal server was crashed. I brought everything back up. But not seeing anything in the Data Source.

Missing items in the Monitored Item Management menu from the Data Aggregator.

The Administration -> Data Sources option list shows the Spectrum Data Source but not the Data Aggregator.

Checking PCService.log there are no errors.

The MySql service is up and running. The database works and has data source entries correctly defined in the netqosportal.data_sources2 table where the Manage Data Source page looks for it's data.

Environment

All supported DX NetOps Performance Management Portal web UI releases

All supported DX NetOps Network Flow Analysis releases

Cause

User access to the Data Source via Product Privileges configuration is set to None or User.

To check go to Administration -> User Settings -> Users. Edit the user logged into Portal showing the issue. Navigate to the Product Privileges area.

Sample where Users is the configured setting.

Resolution

Edit the user and configure the users Product Privileges to a value other than None or User.

After saving the changes log out as the affected user, then log in again to validate the solution.

More details on the possible Product Privileges to assign are found on the Product Privilege documentation topic.

 

Additional Information

Note any Data Source set to Disabled will be removed from the Administration->Data Sources quick launch options. Once Enabled it will appear again for selection.