AppNeta - Requesting a .har file from a Experience Webpath

Products

• AppNeta

Issue/Introduction

You may need to request a har file from a particular event you are troubleshooting.

Resolution

There is currently no option for users to download the har files. This will require creating a support ticket with Broadcom. When you open the ticket, please state that you need the har files package and provide a deeplink for the network event. 

Instructions to gather a deep link:

Go to the test with errors and hover over 'Share' and then click on the 'Share Link':

Then copy and paste the URL into the ticket and submit it:

 

In addition, you may also wish to confirm the Experience Path Name, target URL and date and time of the har file of the drill down you're looking for.

 

Additional Information

The link below should provide guidance to create a support ticket for the AppNeta Support team.

https://knowledge.broadcom.com/external/article/142884/creating-and-managing-broadcom-support-c.html