Connector XPress 2.0 does not start
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Connector XPress 2.0 does not start


Article ID: 256387


Updated On:


CA Identity Suite


After installing Connector XPress 2.0 and running the "connxp start" command Connector XPress 2.0 web interface is not available



Identity Manager 14.4.x


Looking at the Microsoft Services (services.msc) the "Symantec IGA - Connector Xpress MongoDB" service is not available.


Open the command prompt and run the command below, pay attention to changing the Connector Xpress path if you are not using the default installation folder:

"C:\Program Files\CA\Identity Manager\Connector Xpress 2.0\db\bin\mongod.exe" --config "C:\Program Files\CA\Identity Manager\Connector Xpress 2.0\db\mongod.cfg" --install --serviceName "ConnXP-MongoDB" --serviceDisplayName "Symantec IGA - Connector Xpress MongoDB" 


If you get an error message about missing DLLs (MSVCP140.dll and VCRUNTIME140.dll) you must install the "Microsoft Visual C++ Redistributable"


To install it, download the Microsoft file for your OS in the link below:


After installing it, run the command above again or uninstall the Connector Xpress 2.0 running the "Uninstaller.exe" located under <ConnectorXpress2.0>/_uninst folder and install it again.


Run the "connxp.bat start" to start the services and open the Connector Xpress 2.0 accessing the URL

http://<host_name>:<Web UI Port>/connxp/index.html